FAQs

Frequently Asked Questions (FAQs)

Product

1. What materials are your sports bags made of?

Our sports bags are crafted from high-quality, durable, and water-resistant materials designed for everyday use and athletic activities.

2. Do your sports bags have separate compartments for wet and dry items?

Yes, our sports bags come with special compartments to keep wet and dry items separate, helping to avoid unpleasant odors.

What sizes are your sports bags available in?

Currently, our sports bags are available in a 60x30x30 cm size. However, more sizes, colors, and variations are planned. We’re always open to suggestions and appreciate your feedback!

Are these bags suitable for business trips?

Yes, our bags are designed for both sports activities and business travel. They provide ample space and organization for your sports and business gear.

How do I care for my sports bag properly?

To extend your sports bag’s lifespan, we recommend cleaning it regularly with a damp cloth and mild soap. Avoid harsh cleaners, and let the bag air dry. Store it in a cool, dry place when not in use.

Orders & Shipping

How long does it take to ship my order?

We aim to process and ship all orders within 1-2 business days. Delivery typically takes 3-5 business days, depending on your location.

Can I track my order?

Yes, once your order has shipped, you’ll receive a shipping confirmation email with a tracking number. You can use this number to check your delivery status online anytime.

What payment methods do you accept?

We accept the following payment methods: credit card (Visa, MasterCard, American Express), PayPal, Sofortüberweisung, and Klarna.

Can I cancel or modify my order?

If you wish to cancel or modify your order, please contact our customer service as soon as possible. If your order hasn’t shipped yet, we’ll do our best to accommodate your request. Unfortunately, we cannot make changes once the order has shipped.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact our customer service right away at [your email address] or [your phone number]. We’ll resolve the issue as quickly as possible.

Exchanges & Returns

How can I return an item?

You have the right to cancel your order within 30 days of receiving it without giving any reason. To initiate a return, please contact our customer service and provide your order number. We will give you instructions on how to return the item. Return shipping costs are your responsibility.

How long does a refund take after a return?

Once we’ve received and inspected the returned items, we will process your refund within 14 days. The refund will be issued to the original payment method used for the order.

Can I exchange an item?

Yes, if you wish to exchange an item, please contact our customer service. We’ll provide you with exchange instructions and ensure you receive the desired item.

Who covers the cost of return shipping?

We cover the cost of return shipping.

What should I do if the item I received is defective?

If you receive a defective item, please contact our customer service immediately. We’ll either replace the defective item or offer you a refund.